At NET Trans, the safety of our passengers, drivers, and staff is always our top priority. Winter weather and severe storms can create dangerous travel conditions across our eight-county service area, often affecting some regions while leaving others untouched. Because of this, NET Trans follows a thoughtful, county-by-county approach to determine when and how service adjustments should be made.
Our goal is simple: to continue providing transportation whenever possible, without compromising anyone’s safety.
The NET Trans team uses the NET Trans Inclement Weather Procedures Chart as our primary guide. In addition, several key practices support safe and informed decisions:
Only in very rare and extreme cases will NET Trans close all eight counties. Instead, each county is evaluated individually so that service can continue in areas where roads remain safe.
The Transportation Director, Executive Director, and Director of Corporate Operations work together to review:
This ensures we have the most accurate information before making service decisions.
Depending on conditions, NET Trans may use several options to modify operations and protect riders:
Morning routes may be delayed—typically until 10:00 AM—to allow time for roads to improve.
Afternoon or evening services may be canceled so that drivers can return home safely.
NET Trans may operate as normally as possible, but avoid roads with unsafe snow, flooding, storm damage, downed power lines, or debris. Drivers report any locations they cannot safely reach.
A county may be closed entirely when weather conditions or driver availability require it.
This option is used only for the most severe regional weather events.
Once decisions are made, we communicate changes quickly and clearly.
We recommend customers always verify operating status when inclement weather is expected.
Transportation central office and maintenance staff follow their own weather schedule. Supervisors will notify employees directly of any delays or closures.
NET Trans is dedicated to delivering safe, reliable transportation year-round—even when Mother Nature has other plans. Thank you for your patience, cooperation, and understanding during inclement weather events. Your safety matters, and we will always make decisions that reflect that commitment.
For questions about weather-related operations, please contact NET Trans at 423-461-8233.
NET Trans
First TN Human Resource Agency
