Net Trans is always working to accommodate your needs to ensure a safe and efficient ride. In order to do this, we have made some changes regarding our fare policy. Each driver will collect the fare for each leg of the trip as the passenger boards the van. Riders will receive a receipt for each fare. If a passenger does not wish to write a check for each leg of the trip, the passenger may simply pay in exact cash or purchase tickets in advance.
NET Trans provides service within the rural areas of Carter, Hancock, Hawkins, Greene, Johnson, Sullivan, Unicoi and Washington counties and the urbanized area which is outside of the city limits of Bristol, Johnson City and Kingsport. We operate from 6:00 am - 6:00 pm Monday - Friday, with limited service available on Saturday. The zone-based fares will apply to all trips within our operating hours and service area. Per mile/hour fares apply to trips that are outside of our normal operating hours or service area district.
All fares are based on one-way trips and will be paid upon boarding the transit vehicle. Fares can be paid by cash, check, online or ticket. Please have the correct change if you are paying by cash. Drivers do not carry cash and cannot make change. Fare tickets can be purchased at 704 Rolling Hills Drive, Johnson City or by contacting our office at 423-461-8233. Tickets are non-refundable. You may also schedule a ride online using our Schedule a Ride form: Schedule Ride
Group trips require a minimum of six clients and a maximum of nine. All clients must have the same origination and destination points and must be within our service district. No wait time allowed. A second van must meet the minimum number of clients after the first van has met the maximum number of clients. All trips must be within our normal operating hours.
0-20 miles (one way) – $2.00/person each trip
20.1-50 miles (one way) – $4.00/person each trip
Children may ride, providing the children’s transportation is in direct conjunction with the parent/guardian’s scheduled transportation service. If the primary service is for the children, then the regular fare must apply. All children under the age of 16 must be accompanied by an adult.
Clients with disabilities requiring assistance may have a care attendant ride at no charge. The escort must be picked up and dropped off at the same origination and destination points as the client.