NET Trans

What to Expect During Inclement Weather

NET Trans is committed to operating safely year-round. In the event of winter weather, ice, or other hazardous conditions, the safety of our passengers and drivers comes first.
This page outlines what our customers can expect when they see NET Trans listed as “Closed” or “On Delay” on WJHL, Facebook, or other local news outlets.

How We Make Weather Decisions

Weather-related service decisions are made based on:

Road conditions across our 8-county service area
Local law enforcement and emergency management recommendations
Driver and passenger safety considerations
Vehicle accessibility (especially on hills, rural roads, and unplowed areas)

If NET Trans Is Listed as “Closed”

This means:

All scheduled rides for the day are canceled
No same-day, next-day, or on-demand trips will be provided
Call Center operations may also be limited or closed

Passengers with medical appointments should contact their provider to notify them of the cancellation.

If NET Trans Is Listed as “Delayed”

This means service will begin after the stated delay time, usually due to morning road conditions.
During a delay:

Ride times may be adjusted
Drivers may be unable to safely reach certain areas
Expect longer wait times
Call Center may have limited staffing

Our team will contact riders directly if a pickup time must be changed.

How to Stay Updated

During winter weather, check:

WJHL Closings & Delays
NET Trans Facebook Page
Local news outlets

We update these platforms whenever a closure or delay is announced.

Safety Tips for Passengers

Even when buses are running, please:

Allow extra time for pickups
Keep driveways and walkways as clear as possible
Use handrails and watch your step when entering/exiting the van
Dress warmly and wear shoes with good traction

Thank You for Your Patience

Inclement weather affects each area differently, and NET Trans works hard to provide safe service whenever possible.
Your understanding helps us keep both passengers and drivers safe.